Non-contract support is available at £45.00+VAT per hour, based on a next available appointment basis (usually within one working week). Emergency Technical Support without a Support Contract is charged at £90+VAT per hour. Technical Support and Telephone Support are logged and charged in fifteen-minute intervals at the prevailing rate. For site visits, the chargeable period is from when an engineer leaves the Buzitech office (or another customer's site) until returning to the Buzitech office (or another customer's site).
Customers who opt for a Buzitech support contract receive a one working day response time. They are available to purchase as blocks of hours with discounts available depending on the block of hours booked (prices shown below). Contracts are avergaged over and renewable every three years and unused hours are credited at the end of each contract (based on the contract rate chosen). Each contract comes with an initial site visit to review and document existing systems.